Privacy Policy

Last Updated: November 30, 2024

Frogtown Group LLC (referred to as the “Company,” “we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy (the “Policy”) outlines how we collect, use, disclose, and safeguard your Personal Data when you visit our website or use our services. By accessing or using our website and services, you consent to the practices described in this Policy.

1. DEFINITIONS

(a) Controller: The entity that determines the purposes and means of processing Personal Data.

(b) Personal Data: Any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual. This includes, but is not limited to, names, contact details, identification numbers, location data, and online identifiers.

(c) Services: The services provided by the Company, including but not limited to online form submissions, service bookings, educational services, family coaching, and any interactions facilitated through our website or communication channels.

(d) User: Any individual who accesses or uses our website or services.

2. DATA COLLECTION

We collect Personal Data to provide and improve our Services. The types of Personal Data we may collect include:

(a) Information You Provide Directly:

Registration and Booking Information: When you fill out forms or book services, we collect information such as your name, email address, phone number, mailing address, and payment details.
Communication Data: Records of your correspondence with us, including emails, phone calls, video calls, and messages.

(b) Information Collected Automatically:

Usage Data: Information about how you access and use our website, including your IP address, browser type, pages viewed, and the date/time of your visit.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect data about your browsing activities.

Service Providers: Data from third-party service providers, such as payment processors and analytics services.
Public Sources: Information from publicly available sources, where permissible.

3. USE OF PERSONAL DATA

We may use your Personal Data for the following purposes:

(a) Provision of Services: To facilitate bookings, process transactions, provide customer support, and deliver the Services you request.

(b) Improvement and Development: To understand how our Services are used, to improve their performance, and to develop new features and offerings.

Transactional Communications: To send you confirmations, invoices, technical notices, updates, security alerts, and support messages.
Marketing Communications: To inform you about promotions, upcoming events, and news about products and services. You may opt-out of receiving marketing emails by following the unsubscribe instructions.

(d) Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

(e) Protection of Rights: To enforce our terms and conditions, protect our operations, protect the rights, privacy, safety, or property of the Company, you, or others, and to allow us to pursue available remedies or limit damages.

(f) Consent-Based Uses: For any other purpose disclosed to you with your consent.

4. LEGAL BASES FOR PROCESSING (For Users in Jurisdictions Requiring This Disclosure)

We process Personal Data based on the following legal grounds:

(a) Contractual Necessity: Processing is necessary to perform our contractual obligations to you.

(b) Legitimate Interests: Processing is necessary for our legitimate interests, such as improving and securing our Services, provided that these interests are not overridden by your data protection rights.

(d) Consent: Where we have obtained your consent to process Personal Data for specific purposes. You have the right to withdraw your consent at any time.

5. DISCLOSURE OF PERSONAL DATA

We may disclose your Personal Data as follows:

(a) Service Providers: To third-party vendors, consultants, and service providers who need access to such information to carry out work on our behalf and are bound by contractual obligations to keep your Personal Data confidential.

(b) Legal Requirements: To comply with legal obligations, respond to legal processes, or protect the rights, property, or safety of the Company, our Users, or others.

(c) Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your Personal Data may be transferred to the successor entity.

(d) Protection of Rights: To enforce our terms and conditions or protect our operations or Users.

(e) With Your Consent: With your explicit consent or at your direction.

6. INTERNATIONAL DATA TRANSFERS

Your Personal Data may be transferred to, stored, and processed in countries other than your own, including the United States and Singapore, where our servers are located and our central database is operated. By using our Services, you consent to such transfer.

7. DATA SECURITY

(a) Security Measures: We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure hosting environments.

(b) No Absolute Security: Despite our efforts, no security measures are completely impenetrable. We cannot guarantee the security of our databases or that your Personal Data will not be intercepted while being transmitted over the Internet.

(c) Your Responsibilities: You are responsible for maintaining the confidentiality of any passwords or account credentials. Please notify us immediately if you suspect any unauthorized use of your account.

8. DATA RETENTION

(a) Retention Period: We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

(b) Deletion or Anonymization: When Personal Data is no longer required, we may securely delete or anonymize it, unless retention is required to comply with legal obligations.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

(a) Access: To request access to your Personal Data and obtain information about how we process it.

(b) Correction: To request correction of inaccurate or incomplete Personal Data.

(d) Restriction: To request the restriction of processing your Personal Data.

(e) Objection: To object to the processing of your Personal Data for direct marketing purposes or where we rely on legitimate interests.

(f) Data Portability: To receive a copy of your Personal Data in a structured, commonly used, and machine-readable format.

(g) Withdraw Consent: To withdraw consent where we process your Personal Data based on consent.

To exercise your rights, please contact us at privacy@frogtowngroup.com. We may need to verify your identity before fulfilling your request.

10. LIABILITY DISCLAIMER

(a) No Liability for Unauthorized Access: While we strive to protect your Personal Data, you acknowledge that no method of transmission over the Internet or electronic storage is completely secure. We are not liable for any unauthorized access to, or alteration, theft, or destruction of your Personal Data arising from circumstances beyond our reasonable control, including but not limited to hacking, cyber-attacks, or other security intrusions.

(b) Third-Party Actions: We are not responsible for the actions of third parties who may access your Personal Data as a result of your use of the Services or who you choose to share your information with.

(c) Indemnification: You agree to indemnify, defend, and hold harmless the Company from any claims, damages, or losses arising out of or relating to your violation of this Policy or any applicable laws.

11. COMPLIANCE WITH U.S. PRIVACY LAWS

(a) California Residents (CCPA):

Your Rights: If you are a California resident, you have the right to request information about the categories and specific pieces of Personal Data we have collected about you, as well as the sources of that information, the purposes for which we collected it, and the categories of third parties with whom we share it.
Do Not Sell My Personal Information: We do not sell Personal Data as defined under the CCPA. If this changes, we will update this Policy and provide a method to opt-out.

(b) Children’s Privacy (COPPA):

Our Services are not directed to children under 13 years of age. We do not knowingly collect Personal Data from children under 13. If we become aware that we have inadvertently received Personal Data from a child under 13, we will delete such information from our records.
User Responsibility: If you provide us with Personal Data about a child under 13 years of age, you represent and warrant that you are the parent or legal guardian of that child, or that you have obtained verifiable parental consent to provide such information. You agree to comply with all applicable laws, including the Children’s Online Privacy Protection Act (COPPA), and accept full responsibility for any consequences resulting from the provision of such information. You agree to indemnify and hold harmless the Company from any claims, liabilities, or damages arising from your provision of such information.

12. COMPLIANCE WITH SINGAPORE PRIVACY LAWS (PDPA)

(a) Consent and Purpose Limitation:

We collect, use, or disclose Personal Data with your consent and for purposes that a reasonable person would consider appropriate in the circumstances, including data we deem necessary for (i) providing you Services, (ii) internal monitoring and/or review, (iii) product improvement and development.

(b) Access and Correction Rights:

You have the right to request access to your Personal Data and information about how it has been used or disclosed in the past year. You may also request corrections to any inaccurate Personal Data.

You may withdraw your consent for the collection, use, or disclosure of your Personal Data by contacting us. Upon receiving your request, we will inform you of the likely consequences of the withdrawal and cease processing your Personal Data, unless required by law.
If we determine that your withdrawal affects our ability to provide you with any Services under an otherwise valid agreement, the withdrawal request shall be deemed a termination of that agreement by you.

(d) Transfer Limitation:

If your Personal Data is stored in servers within our reasonable control in Singapore, we will not transfer your Personal Data outside of Singapore unless we have taken appropriate steps to ensure that the overseas recipient will provide a standard of protection comparable to the PDPA.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We have no control over and are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. COOKIES AND SIMILAR TECHNOLOGIES

(a) Use of Cookies: We use cookies and similar technologies to enhance your experience, analyze website performance, and for marketing purposes.

(b) Your Choices: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

15. CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any time. Any changes will become effective when we post the revised Policy on our website. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes. If we make material changes, we may notify you via email or a prominent notice on our website.

16. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your Personal Data, please contact us at:

Frogtown Group LLC

Email: privacy@frogtowngroup.com

Mailing Address: 1234 Main Street, Anytown, USA

17. GOVERNING LAW AND JURISDICTION

This Policy and any disputes arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. In the event of a dispute or potential legal action, the Parties agree to first attempt mediation. If mediation fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association. Arbitration will take place in Wilmington, Delaware, USA. —

18. ACKNOWLEDGEMENT

By using our website and Services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.